I have an open ticket for this and support is thinking about it. I have had it happen twice that I know about. A reboot seems to solve it
I have the same issue But I have also noticed the time is sometimes off. this didn't start until after a bunch of updates which has stopped. I work out at my local Y 3 times a week in the mornings not counting my everyday Mommy tasks. I find it resets its self so its hard to reach some of my goals. I have found that if I attach it to my show when I bike it counts it a little better but still does not give me full credit.
I get the same thing with the Striiv Smart Pedometer, hopefully they can fix this major bug which is in the pedometer..
With the recent update of the app I have had less of a problem with not counting steps. My daughter has app and has a bigger problem then me. We did a comparison and discovered this; She is more overweight then I am. When she wears her phone on her hip or waist there is very few steps counted. I was carrying my phone there too. I lost weight and toned faster the her. As my weight went down my phone became more accurate in counting steps. I told my daughter and she started carrying her phone, keeping it in a purse or wearing it around her neck in a small purse meant for that. Her phone became more accurate. Both of us have the Striiv pedometer and now our steps are within 500 steps of each other. There are days that one or the other of our phones will not count, reset down steps, or not reset to zero the next day. I think that the app still needs work. I can however see a definte improvement.
Same issue as everyone above. These are not as expensive as the Smart Pedometer but any price is too much to pay if the product is not working as advertised. I would ask that you please post a response to acknowledge reading these issues so that we know that the issue is being worked on. I was one of the first customers to purchase the Smart pedometer when it first hit the market and customer support was awesome.
Having same problem. Any updates.