Striiv Touch CustomerCare

Since the last update, I have been unable to view my charts.  I get "The protocol is not supported."  Then I get "STRIIV has stopped responding."  I have uninstalled, reinstalled, reset my Touch.  Still cannot check my charts. 

I'm having the same problem. I have a Galaxy 4 which is listed as a compatible device. I have never been able to see the charts. Thinking about returning it but hate to because I really like this band.

 

I have a striiv fusion, I have moto turbo 2 with Android 6. That's well passed 4.3 and I can't see my charts. What gives?