For Android users
Pairing the Touch to your account should automatically set up your device to start receiving notifications. The Striiv app will need to remain running in the background of your phone. Bluetooth must also remain on to keep the Striiv device connected with the app.
Double check the Touch settings (tap the gear icon on the gray device banner at the top of the app home screen) to make sure notifications are turned 'on':
For iOS users
Your phone/tablet needs to recognize your Touch device as a bluetooth accessory. During the initial set-up, you should have seen a pop up from your phone, asking you if you wanted to pair a device (the device ID was 20 digits, starting with the letter H).
If you did not see this pop up, or aren’t sure, go to your phone/tablet’s settings, and select Bluetooth. Under ‘devices’ you should see your Touch ID (again, 20 digits, starting with H). If it says ‘connected’, great! You are ready to receive text messages.
If it says ‘not connected’, forget the device in Bluetooth settings by selecting the "i" next to the connection status, then force quit and restart the Striiv app on your phone/tablet to reconnect the Touch via double tapping the display with the app open.
Double check the Touch settings (tap the gear icon on the gray device banner at the top of the app home screen) to make sure the notifications are turned 'on':
If you have any issues receiving notifications, please reference the following article.