iOS

Go to your phone/tablet 'settings'>Bluetooth. You will see a very long device ID (20 digits to be precise), starting with the letter H. That is your Touch! Next to the ID, it will either say "connected" or 'not connected". You want your Touch to be connected! If it says anything other than "connected", forget the device in Bluetooth settings by selecting the "i" next to the connection status, then force quit and restart the Striiv app on your phone/tablet to reconnect the Touch via double tapping the display with the app open.


Android 

Go to your phone/tablet settings>apps>select Striiv, then force stop and restart the app. Once the app is restarted, keep the app open and double tap the Touch's display to reconnect with the app.


As a last resort, you may follow these steps to reset the notifications connection: 

  • Open the app and select the gear icon on the gray device banner at the top of the app's main screen. Scroll down to select de-register device and follow the prompts to do so.
  • (iOS only) Go to your phone/tablet's Bluetooth settings and find a device with a "H" and 19 character after it. Select the info for this device and then select forget this device to disconnect the device from Bluetooth. 
  • Restart your phone/tablet. 
  • Finally, open the app and select tracker settings within the app menu, then tap connect.


If you continue to have difficulty receiving notifications, drop us a line at customercare+touch@striiv.com!