Troubleshooting

My Touch won’t turn on
If your Touch has just come out of the box and won't turn on, first, please make sure it's plugged in and charging. If you're s...
Tue, 16 Aug, 2016 at 5:45 PM
My Touch won't pair
Make sure: The tracker is plugged in and charging The tracker is within 2 inches of the phone/tablet you're attempting to pair with Yo...
Thu, 21 Sep, 2017 at 2:23 PM
My Touch is too big. What do I do?
Your Touch can be cut to the appropriate length using a pair of scissors or even nail clippers (ewwwwww, gross. But true!).  Please only cut one section ...
Thu, 11 Dec, 2014 at 5:02 PM
My Touch keeps falling off!
If you find your Touch wristband keeps coming loose, we have provided you with an alternative clasp that you can switch out. Watch this video demo...
Sat, 27 Dec, 2014 at 3:11 PM
My step count in the app won’t update. What do I do?
To manually update your step count, you will need to: Force quit the Striiv app on your phone/tablet Relaunch the Striiv app Doub...
Tue, 16 Jun, 2015 at 10:36 AM
I can't get notifications!
iOS Go to your phone/tablet 'settings'>Bluetooth. You will see a very long device ID (20 digits to be precise), starting with the le...
Thu, 6 Oct, 2016 at 10:13 AM