Troubleshooting
If your Touch has just come out of the box and won't turn on, first, please make sure it's plugged in and charging. If you're s...
Tue, 16 Aug, 2016 at 5:45 PM
Make sure:
The tracker is plugged in and charging
The tracker is within 2 inches of the phone/tablet you're attempting to pair with
Yo...
Thu, 21 Sep, 2017 at 2:23 PM
Your Touch can be cut to the appropriate length using a pair of scissors or even nail clippers (ewwwwww, gross. But true!).
Please only cut one section ...
Thu, 11 Dec, 2014 at 5:02 PM
If you find your Touch wristband keeps coming loose, we have provided you with an alternative clasp that you can switch out.
Watch this video demo...
Sat, 27 Dec, 2014 at 3:11 PM
To manually update your step count, you will need to:
Force quit the Striiv app on your phone/tablet
Relaunch the Striiv app
Doub...
Tue, 16 Jun, 2015 at 10:36 AM
iOS
Go to your phone/tablet 'settings'>Bluetooth. You will see a very long device ID (20 digits to be precise), starting with the le...
Thu, 6 Oct, 2016 at 10:13 AM