Frequently Asked Questions

What’s included in the box?
Your Striiv Touch includes the following: 1 Touch wristband device 1 Charging cradle and a charging cord  1 Quick-start guide  ...
Mon, 21 Dec, 2015 at 4:17 PM
Why does my Touch only have four letters/numbers on the screen?
When you take your brand new device out of the box and get it charged up, you may see some characters on your screen, like 0 0 3 D or similar - this is...
Fri, 24 Jun, 2016 at 10:02 AM
How do I set up my Touch?
Check out our helpful guide to setting up your Touch! Download the Striiv Activity Tracker app onto your phone/tablet from the Google Play or Ap...
Mon, 14 Nov, 2016 at 2:35 PM
How frequently should I sync (reconnect) with the app?
Our trackers are designed to sync with the Activity Tracker app at least once every few days. Failure to sync in a timely manner will eventually result in l...
Fri, 26 May, 2017 at 2:05 PM
How do I turn on and navigate through my Touch?
Your Touch responds to several different finger motions: Double tap the screen or side of the Touch to turn on the screen. (Some people ...
Mon, 25 Jul, 2016 at 9:55 AM
Which phones/tablets support the Touch?
See our current list of officially supported devices here. If your device is not on this list, don't give up hope! It may work, but this lis...
Tue, 28 Jun, 2016 at 10:26 AM
Can I use the Touch with a computer?
The Striiv Touch will not sync with a computer or online dashboard. The Touch must be connected with a phone/tablet which possesses BLE (Blueto...
Tue, 24 May, 2016 at 10:40 AM
How do I setup my Touch to receive notifications?
For Android users Pairing the Touch to your account should automatically set up your device to start receiving notifications. The Striiv app w...
Mon, 27 Jun, 2016 at 12:26 PM
What does the Touch track?
The Touch will track steps taken, active minutes, distance traveled, calories burned and sleep.  Steps are tracked using internal hardware to detec...
Wed, 21 Jun, 2017 at 2:02 PM
How do I setup the Touch to track my distance traveled?
While the Touch does begin tracking your distance traveled when you first pair it with the Striiv app, some adjustments may need to be made to ensure distan...
Tue, 22 Dec, 2015 at 9:12 AM