Frequently Asked Questions

How do I track my sleep?
The Touch tracks three different levels of activity while you are sleeping: asleep, restless, and awake.   Asleep (bottom icon, per...
Tue, 29 Nov, 2016 at 1:39 PM
What's up with my battery life?
We get this question quite a bit, and just wanted to give you an idea of what to expect out of your battery. We've had users get up to 7+ day...
Wed, 27 Jul, 2016 at 10:28 AM
Where can I get another charging cradle?
The Touch charging cradle and cord are available on our website for $14.99. Follow this link. If you're living outside of the U.S. or the link above...
Tue, 22 Dec, 2015 at 9:24 AM
What do you mean by ‘water resistant’?
The Striiv Touch can stay on your wrist during your sweatiest workout. while washing your hands. The Striiv Touch is not...
Tue, 22 Dec, 2015 at 1:19 PM
How do I trim my wristband?
Your Touch can be cut to the appropriate length using a pair of scissors. Please cut only one section at a time to avoid cutting it too short!
Thu, 25 Jun, 2015 at 2:48 PM
What is this extra clasp for?
If you find your original clasp has a loose grip on your wristband, we have provided you with an alternative, thicker, clasp. See the video demonstrat...
Tue, 22 Dec, 2015 at 9:31 AM
How can I tell what software version is currently on my Touch?
On the Touch Swipe to the left of the time/date (and battery %) screen(s) to select "Apps" , then scroll to the second Apps screen to se...
Tue, 28 Jun, 2016 at 11:37 AM
What's in the latest firmware update?
This will be a running list (starting at 1.218) of basic release notes for the current version of Striiv Touch firmware. 1.291 Streamlined journaling...
Mon, 22 May, 2017 at 3:30 PM
What is the difference between the Touch and the Band? How do I know which one I have?
The Touch is wider, has a stripe down the center of the wristband, and has a touch screen that displays time, date and current activity stats, in addi...
Wed, 1 Oct, 2014 at 4:37 PM
What is the difference between "Restart," "Factory Reset," and "Pin Reset"?
"Restart"  is found on your Touch, under apps > settings , and will simply power your Touch off and back on. "Factory R...
Thu, 12 May, 2016 at 3:20 PM