Frequently Asked Questions

I think my Touch is broken, what do I do now?
Send us an email at, or submit a new support ticket here
Sun, 21 Sep, 2014 at 11:40 AM
How do I use vibrating alarms?
Open the Striiv Activity Tracker app on your smartphone or tablet. At the top of the app’s Home screen, tap the gear icon on the gray device banner...
Thu, 6 Apr, 2017 at 1:28 PM
How do weather notifications work?
Just like a text message on your phone! A notification will show on your Touch displaying the high/low temperatures and precipitation forecast for the day...
Mon, 27 Jun, 2016 at 2:20 PM
How do I use music control?
Begin playing music on your phone/tablet using the default music player app (Google music for Android and 'Music'/iTunes for iOS). On ...
Fri, 24 Jun, 2016 at 11:51 AM
Why are my Charts not loading in the app?
Your charts are on an online or server-based system, which means internet signal is required in order to load activity charts in the app. Please make sure...
Tue, 30 Aug, 2016 at 1:22 PM
How do I edit time/date?
The Touch bases displayed time/date on the time and date set on the phone/tablet the Touch is connected to. Each time the Touch is reconnected with the St...
Fri, 24 Jun, 2016 at 12:47 PM
What information is shared with my Striiv friends?
The most notable information shared is your current step count, which is updated throughout the day as you sync tracked steps from your Striiv device to the...
Fri, 11 Mar, 2016 at 11:56 AM
Why is "" showing on my device when I plug it in?
If you're seeing or battery percentage on your Striiv device when you plug it into charge, your device is in pairing mode. You w...
Fri, 11 Nov, 2016 at 11:24 AM
What's the typical Bluetooth range of my device?
This depends on the Bluetooth range of your phone/tablet. Most phones and tablets offer around 30 feet of range, which depends on obstacles between your S...
Tue, 16 Aug, 2016 at 12:52 PM